Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Astwood Limited t/a Grant Mills Wood relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘you’ refers to the user or viewer of our website. The term ‘Astwood Limited t/a Grant Mills Wood’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:-

21 Hanover Street,



Our company registration number is 03087197, registered in England. 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: contact name, email address and contact telephone numbers.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Complaints Policy

We hope that there will never be a reason to complain about any aspect of our service however, it is important to Grant Mills Wood that any dissatisfaction is dealt with speedily and effectively.  

A person has been appointed in our Hanover Street office to deal with complaints and you should not hesitate to contact:-

Mr John Stephenson

21 Hanover Street



Where your complaint is initially made orally, whether face-to-face or by telephone, you will be requested to send a written summary of your complaint to the person dealing with it.

Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint.  You will be invited to make any comments that you may have in relation to this.

Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the internal investigation into your complaint and to let you know what actions have been or will be taken.

If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Arbitration Service run by IDRS for business to business surveying disputes. The details are IDRS Limited, 24 Angel Gate, City Road, London EC1V 2PT, (www.idrs.ltd.uk). However, if your complaint does not fall within this scope, you may refer your complaint to the Property Redress Scheme. The Property Redress Scheme’s details are Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH, (Email – info@theprs.co.uk, Tel – 0333 321 9418, Website -  https://www.theprs.co.uk/ )

Regulated by RICS.